Privacy Policy

Welcome to Illiana Concrete Coatings (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, request a quote, contact us, or otherwise interact with us online.

By using this website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Address or project location
Information submitted through contact forms or quote requests
Any additional information you provide in messages or inquiries

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Pages visited
Referral source
Website usage data through cookies or analytics tools

How We Use Your Information

We may use the information we collect to:

Respond to inquiries and quote requests
Provide estimates and schedule services
Communicate about projects, appointments, or customer service matters
Improve our website and customer experience
Send follow-up communications related to your inquiry or project
Maintain internal records and business operations
Comply with legal obligations

Text Messages and Communications

If you provide your phone number, you consent to receive calls and text messages related to your inquiry, estimate, project updates, scheduling, or customer service. Message frequency may vary. Standard message and data rates may apply.

You may opt out of marketing text communications at any time by replying STOP.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, analyze traffic, and better understand visitor behavior.

You can modify your browser settings to decline cookies; however, some website features may not function properly.

You may not copy, reuse, modify, or distribute website content without prior written permission.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

Website hosting providers
CRM and communication platforms
Analytics providers
Marketing or advertising platforms
Payment or invoicing systems

These third parties are only provided access to information necessary to perform services on our behalf.

We may also disclose information if required by law or to protect our rights, property, or safety.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Opt out of certain communications

To make a request, please contact us using the information below.

Children’s Privacy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Illiana Concrete Coatings
Saint John, Indiana
Phone: (219) 491-1234
Email: illianaconcretecoatings@gmail.com
Website: www.illianaconcretecoatings.com